Skills
Skills for the work you need done.
15 skills across acquisition, retention and operations. Most work the moment your bot goes live; a few start when you connect a calendar, email or CRM.
Customer acquisition
Win new customersLead Qualification
Works nowLearns what each visitor needs and tells you which inquiries are worth your time.
Used byConcierge
Technical details
Structured intake fields; scoring rubric generated from your services; no external calls.
Customer Follow-Up
Needs connectionChecks in with prospects who didn’t book, so warm leads don’t go cold.
Needs: email or SMS, plus customer opt-in
Used bySchedulerVIP HostClient Care
Technical details
Messages through your connected email or SMS; a consent record per contact; send limits.
Customer retention
Bring customers backPersonalized Recommendations
Works nowSuggests what each returning customer is most likely to love.
Used byGuideVIP HostClient Care
Technical details
Uses Customer Memory when it is on; otherwise only the current conversation.
Customer Memory
Works nowRemembers preferences and past conversations, with the customer’s permission.
Used bySupportVIP HostClient Care
Technical details
Per-customer profile; consent prompt; retention period you set; deleted on request.
Loyalty Engagement
Needs connectionRewards regulars and invites them back for what’s new.
Needs: your loyalty program or CRM
Used byVIP HostClient Care
Technical details
CRM or loyalty connection; reads tiers and points; no balance changes without approval.
Rebooking
Needs connectionPrompts returning clients to book again at the right time.
Needs: your calendar
Used bySchedulerClient Care
Technical details
Calendar connection and scheduled outreach rules you approve.
Customer Support
Works nowResolves common questions instantly and hands off anything sensitive.
Used bySupport
Technical details
Hands off to your inbox with the conversation attached.
Business operations
Run the businessAppointment Management
Needs connectionConfirms, reschedules and reminds, without phone tag.
Needs: your calendar
Used bySchedulerTeam Assistant
Technical details
Calendar write access; your staff are told about every change.
Inquiry Summaries
Works nowDelivers a clear brief of every qualified conversation to your inbox.
Used byConciergeSchedulerSupportTeam Assistant
Technical details
Sent to verified addresses only; daily digest option.
Knowledge Management
Works nowKeeps answers accurate as your services, team and policies change.
Used byGuideSupportTeam Assistant
Technical details
Source review queue; the facts you approve override what was read from the website.
Website Intelligence
Works nowShows what visitors keep asking that your website doesn’t answer.
Used byGuideSupportTeam Assistant
Technical details
Questions grouped by topic; no personal data in reports.
Business Reporting
Works nowReports outcomes, like leads and bookings, not just chat counts.
Used byTeam Assistant
Technical details
Workspace analytics and CSV export.
Which skills fit your business?
Enter your website and we’ll suggest five to start with.