Security & trust

Built to be trusted by your customers.

Your bot speaks for your business, so it has to be accurate, careful and safe. These are the rules every AFPConnect bot follows.

Approval before anything consequential

Bots ask before they book on your behalf, send, buy, delete or change anything. An approval covers that exact step, once.

Answers from what you approve

Bots answer from your published pages and the facts you approve. They don’t invent prices, availability or policies.

Public pages only

We read only what your website publishes, respect robots.txt, and never log in to, change or store anything on your website.

Your data stays yours

We don’t sell your information or use your conversations to train AI models. Each business’s data is kept separate from every other.

Encryption and access control

Everything travels encrypted. Only your workspace’s people can see its bots and conversations, by the role you give them.

Every action recorded

Important actions are recorded, so you can see what a bot did, when, and who approved it.

Hand-offs to people

Anything sensitive, medical, legal or urgent goes to your team, with the conversation attached. Bots never give professional advice.

Website chat that stays put

Your bot’s chat can be shown only on your own website. Visitors don’t sign in, and they’re known only by a random identifier.

Questions about security? Contact us through the Support page in your account. See also our Privacy Policy and Terms of Service.

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