For shops & e-commerce

A shop assistant for every visitor.

Shoppers want the right size, the right gift and an answer about shipping before they buy. A retail bot guides them to the products on your site, answers policy questions you’ve approved and brings them back for what’s new.

Wren, the Guide bot

Wren

Guide

A starting point for shops & e-commerce

What gets in the way

Where a bot helps first

01

Abandoned carts after unanswered questions

02

Size, shipping and return questions

03

One-time buyers who never return

How Wren could sound

Example
Does this run true to size?
Customers say it runs slightly small. If you’re between sizes, most go up one. Shall I link the size guide?
How long is shipping?
Standard shipping is 3–5 business days, and returns are free within 30 days.

Recommended skills

Five skills to start with

Product Discovery

Works now

Guides visitors to the projects, products or services that match what they describe.

Sales Assistance

Works now

Answers buying questions with facts from your website, any hour of the day.

Customer Support

Works now

Resolves common questions instantly and hands off anything sensitive.

Personalized Recommendations

Works now

Suggests what each returning customer is most likely to love.

Loyalty Engagement

Needs connection

Rewards regulars and invites them back for what’s new.

Needs: your loyalty program or CRM

What could change

Questions answered before checkout

Shoppers guided to the right product

More repeat customers

Potential outcomes, not guarantees. Your workspace shows what actually happens.

Related industries

Restaurants & cafésSchools & coursesAll industries

See what your shop website says.

Enter your website. We read your homepage in a few seconds and show you where to start.

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